Manage Hotel
The basic principles of running a hotel are simple and similar, regardless of the hotel’s star rating (1, 2, 3, 4, and 5-star hotel (depending on the services and facilities provided), or whether it is a large o a small hotel o if the hotel is operated independently (Operation of the hotel under your name (of the hotel owner)) or part of a hotel chain (Operation of the hotel under someone else’s name and payment of fees for using your name). of the number of Rooms and the number of Restaurants and Bars, increases the number of Personnel and also the number of Titles and Positions of the Personnel who work there, Food and Beverages to Guests (Clients).
They are classified as city hotels (serving primarily business guests), resorts (serving vacationing or vacationing guests in vacation destinations and by the beach), airport hotels (which are close to airports and primarily serve transit airline passengers and Airline Crew), casino hotels (hotels that have licensed gaming facilities), convention hotels (that have convention and meeting facilities for a large number of guests), motels (mainly in the US for the night), bed and breakfasts (mainly in Europe, which are small hotels that cater to guests at reasonable prices).
The rental of guest rooms, the rental of conference rooms for meetings and conferences, the rental of ballrooms for weddings and functions, and the sale and service of food and beverages in restaurants and bars are the main sources of income for the company. that the hotels depend on.
Over time, hotels began to generate revenue from spa (massage and treatment services), health club (gym), hotel lobby boutiques, golf, outside catering, airline service through in-flight catering , etc.
The main operating departments of a hotel are the reception department, the housekeeping department, the food and beverage service department, and the food production (kitchen) department.
The Reception and Housekeeping Departments together are also known as the Rooms Division Department.
The Front Desk Department deals with Guest Reservations: For Guests who want to stay at the Hotel, it also deals with Guest Registration when the Guest checks in at the Hotel, through handling Guest Requests and Complaints. Guests during a stay at the Hotel to finally collect and Process guest payments, when the guest finally checks out of the hotel.
In smaller hotels, the Front Desk Department is simply known as Front Desk.
Receptionists, Guest Service Agents, Cashiers and Front Desk Manager are part of this Department.
The second operational department that is closely related to the reception department is the housekeeping department, which deals with the cleaning of rooms and public areas (restaurants, bars, conference rooms, ballrooms and offices, etc.).
In medium to large sized hotels, the housekeeping department also has a laundry facility on site for laundering linens (sheets, towels, pillowcases, etc.), guest linens (for a fee). extra) and staff uniforms. In smaller hotels this function is normally outsourced.
In smaller hotels it is known simply as Maid Service.
The Housekeepers, Housemen, Laundry Supervisor and Executive House Keeper are part of this Department.
The third operating department is the food and beverage service department, which is a collection of all the hotel’s restaurants, bars, conference rooms, and ballrooms. It also includes room service.
Waiters, Bartenders, Restaurant Manager, Bar Manager, Room Service Manager, Banquet Manager and Food and Beverage Manager are part of this Department.
This Department is in charge of the Food and Beverage Service to the Guest and later the collection of the Guest Payment.
The fourth operating department in a hotel is the kitchen or food production department. They cook food for the guests in the restaurant, bar, room service, conferences, functions and weddings.
Cooks, Kitchen Delegates, Commissioners, Party Managers and Executive Chef are part of this Department.
In addition to the four main operating departments mentioned above, there are small auxiliary departments that help in the smooth running of a hotel.
Is it so:
Accounting Department: Deals with Hotel Money: all Money Receipts and Payments. Check if everything is accounted for and there is no theft (Robbery). Pays Salaries to Personnel, Payments to Suppliers and deals with Account Books for Tax purposes. They also do regular reports for owners and managers, to give them the correct financial picture (whether the hotel is making a profit or a loss).
Department of Human Resources or Personnel: This Department of Recruitment or Contracting of new personnel deals with the Disciplinary Procedures of the Employees, the Systems of Recognition and Rewards of the Employees, the Assistance of the Personnel, the Vacations and Leaves of the Personnel, the Hiring, Firing, Promotions, Demotions and Personnel Transfers. They also deal with employee benefits such as social security, employee insurance, staff health and safety, and staff remuneration matters.
Training Department: This Department is part of the Human Resources Department, it deals mainly with Personnel Training.
Sales and Marketing Department: deals with promoting the Hotel and its Restaurants and Bars to increase Room Occupancy and Sales and also to increase sales of Restaurants, Bars, Functions and Conferences. They are also in charge of the Advertising, Promotions and Public Relations of the Hotel.
Engineering and Maintenance Department: deals with the correct maintenance of Hotel Buildings and Equipment, lighting, Air Conditioning, Cold and Hot Water in Rooms and Restaurants, Plumbing, Painting, Carpentry Repairs, etc.
Purchasing Department: deals with the Purchase of Goods and Articles (Food, Drinks, Stationery and Equipment, etc.), necessary for the proper functioning of a Hotel.
Store Department: deals with the receipt, storage and delivery of goods and articles (food, beverages, stationery and equipment, etc.) to various departments of the hotel.
Security Department: deals with the Security of Hotel Staff, Guests and Property.
They are also responsible for Fire Safety.
Finally, there is the IT (information technology) guy, who deals with the computers and network systems in the hotel, the hotel website, emails and printers, etc.
Each Department can function on its own with a Department Head/Supervisor. But, to provide proper guest service, maintain standards, and increase hotel revenue, you need a coordinator who can coordinate, guide, and control all hotel departments. It is then when the Hotel Manager / General Manager enters, to coordinate the Functions of all the Departments and take the Hotel in the right direction.
So, in a nutshell, hotel management is about keeping the guest happy by providing a good product (room, food and beverage) and service and thus ensuring their return, which will ultimately lead to the profitability of the hotel. hotel and its owners. This is just a brief introduction to Manage Hotel or a Resort.