Strategies and techniques for handling resistant or reluctant customers
Among the key strategies and techniques for handling resistant or reluctant clients is mastering the art of influence. Influence is a general term used to describe any event or process in which one entity (be it a person, corporation, government, religion, media organization, etc.) may directly or indirectly change the thoughts, feelings, or behaviors of another entity. . Where there is power, change is precipitated. In the case of human beings, this change will generally occur in relation to a belief, an attitude, the possession of physical wealth and / or the use of influence in its various forms.
Many theories, techniques, and tips can be used to create influence. Most of these affect us through our ways of thinking and emotions. In fact, there is a deep link between how we think and how we feel. Mark Salem, a prominent animator and mentalist, stated in a 60 Minutes interview with Mike Wallace: “For every thought, there is a physical reaction.” Salem and many other prominent mentalists have the amazing ability to sense what a person will say or do, and will sometimes even influence what they will say or do by reading hundreds of little signs, known as “signs.” In a theatrical show, Salem and his peers can perform what I like to call “little mind tricks.” It is as if they can read the future or know what a person is thinking. What we are actually doing is watching a master of influence work. Like the Don Juan artist who can capture a woman’s heart by saying or doing a certain thing in a certain way, or a powerful evangelist, like Billy Graham, who can make a church group jump with a brilliant sermon, these Scenarios Artists understand why influence plays an important role for all of us in society, no matter who we are.
We are social animals
No matter who we are, we are essentially social animals. Just look around us: we look at hermits strangely and most of us naturally “take” other people for some kind of connection. We cannot live without other people. No matter how advanced technological society becomes, we depend or depend on people. The quality of the people we choose to engage with professionally can define the difference between a life of joy and celebration and a life of struggle.
Social and business relationships are always in constant flux. People don’t stay the same over time. There are external circumstances and influences that affect them. People often feel that there are rules that they must follow in some way to help them connect with others, yet they don’t know exactly what to do or how to do it. Some of us have poor communication skills. Others are intensely focused on our personal ambitions and difficulties, and as a result, we don’t know how to stay focused on social responsibilities. What is the key to creating social connection and influence? Common interests!
Common interests can create and influence a friendly environment
When individuals focus on common interests, their attention and the interaction between them will naturally flow toward present and future interests, away from perceived obstacles, past regrets, and trauma.
In all human interactions, there are multiple, isolated, and conflicting areas, as well as shared and compatible points of interest and agreement. We also share areas of general communication that are ultimately essential elements in creating the kind of environment in which influence can be effectively applied.
Influence is a form of magic
In the life; we all create stories about who we are to make sense of our experiences. It has been pointed out that reality is essentially the stories we have created. Interestingly, different people will create different stories even though the same event happened at the same time for both of them. This is a reflection of the truth that one person’s reality is another’s illusion.
Certain types of influence are a form of magic. Because like the mentalist who seems to know his thoughts, or the mild artist who can pull a rabbit out of a hat, the master of influence can recognize an individual’s chosen reality: his story. With the permission of an individual or the audience, the person of influence can divert attention from this story and take it elsewhere, while the magician in plain sight, but invisible to the one about to be deceived, changes something. in ways that seem unbelievable. Whether it’s moving the hands of a clock, reading someone’s thoughts, cutting a woman in half, making all the cards in a deck appear to be the same card, or making someone a cigarette averse. or to overeat, everything is mild. hand or as he always liked to say to my teacher “a little mind”.