Business Ethics: 6 Basic Principles of Business Etiquette

One of the most important factors, if not the most important, in determining the chances of success in any business or professional activity is the ability to behave correctly with people. Even in the early 1930s, Dale Carnegie observed that a man’s success in financial affairs, even in the technical or engineering field, depends fifteen percent on his professional knowledge and eighty-five percent. percent of your ability to communicate with people. In this context, it is easy to explain the attempts of many researchers to formulate and justify the basic principles of ethical business communication or, as they are often called, the commandments of personal public relations or “business etiquette.” Business etiquette or the process of survival and success in the business world can be explained in the following six basic principles:

1. Punctuality (do everything on time). Delays affect work and are a sign that a person cannot be trusted. The principle of getting everything done on time applies to all service tasks. Experts who study the organization and distribution of work time recommend adding an additional 25 percent to the period of time required to perform the assigned task.

2. Privacy (don’t reveal too much). In any institution, corporation or private business there are secrets that must be kept with the same care as those of a personal nature. Nor is it necessary to tell anyone that you have heard from a colleague, supervisor, or subordinate about your performance or personal life.

3. Courtesy, friendliness and friendliness. In any situation it is necessary to behave courteous, kind and benevolent towards clients, clients, clients and co-workers. However, this does not require being friends with everyone you communicate with in a work setting.

4. Attention to people (think of others and not just yourself). Attention to the people around you should extend to colleagues, superiors, and subordinates. Respect the opinions of others; Try to understand why they have formed a particular point of view. Always listen to criticism and advice from colleagues, superiors and subordinates. When someone questions the quality of your work, show that you value other people’s opinions and experiences. Confidence should not prevent you from being modest.

5. Appearance (dress as expected). The main focus is to adapt to your work environment and within that environment, at your contingent worker level. You must look your best, which is to dress with taste, choosing matching colors. Careful choice of accessories is important.

6. Literacy (speaking and writing a good language). Internal documents or letters to external agencies should be drafted with attention to the appropriate language used, and all proper names should be transferred without error. Don’t use abusive words. Even if you only quote the words of someone else around you, they will be perceived as part of your own vocabulary.