Top 9 Tools That Will Increase Client Retention In Your Real Estate Agent Mentor Training Program
As you already know, getting new clients is one of the most expensive and time-consuming tasks for a coaching company. So no matter what your churn rate is, it’s a good idea to take some simple (and inexpensive) steps to lower it.
I assume you already have a monthly continuity program for your real estate agents. If not, your dropout rate is probably in the top ninety percent. It’s unlikely your clients will continue to buy coaching products from you every month unless you have them on some kind of schedule to keep them current, so for today we’ll assume you already have a continuity program in place and focus on how to maintain it. their Realtors in the training program.
Here are some simple tips to help you increase retention. Chances are you’re already using some of these, and that’s great. Please take a moment to consider implementing the rest to further increase client retention and overall client satisfaction with your Realtor mentoring program.
First, let’s look at the most common reasons for “dropping out” of training programs.
1. Do not use the program
2. Lack of connection with the coach and other members of the program
3. Not learning much from the show
Let’s talk about each of these for a moment.
Here are some ways to get started and tools to use to get the job done.
What you need to achieve.
1. Interact with your customers frequently and regularly.
2. Make it as easy as possible to participate.
3. Make your objectives, goals, and schedule very specific from the start.
4. Teach a strategy in several different ways so that more people can be successful.
5. Provide opportunities for your real estate agents to collaborate.
6. Give your clients the most “face time” time
7. Use stories to teach strategies and reveal more about yourself.
Tools to help you get the job done.
1. Magazines
2. Regularly scheduled small group training calls, individual calls, and conference calls
3. Recorded webinars
4. Monthly audio CD by email
5. Email audio and video links to download
6. Archive all materials so that each Realtor can access them at any time.
7. Take a written tutorial and create an audio, recorded webinar, PowerPoint presentation, or video from it.
8. Provide each new real estate agent in the group with an individual advice call
9. Use short videos of yourself to teach concepts whenever possible.